Frequently Asked Questions

I am new to tarot where do I start?

We are so excited that you are embarking on your tarot journey! It really is an incredible initiation into learning more about yourself and remembering what you are here to do.
Step One:

Take the first step to become a Dream Awake alchemist.

Step Two:
Join me MoonDay {Monday} of every week at
5 am PST | 6 am MST | 7 am CST | 8 am EST
on a  Zoom Call for yoga, meditation, and card reflection.
Step Three:
Add your email to be notified when it is time to
pre-order your your Dream Awake Tarot Deck and Playbook to dive into your self-guided learning experience.
Step Four:
If you desire to take your learning process even deeper tune into the Dream Awake your BIG THING FREQUENCY!

Shipping

International Shipping

Shit yeah, we ship internationally! 
So here is the rundown:
  • You are the importer of record and must comply with all laws and regulations of the destination country.
  • Orders shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country, we have no control over these charges and cannot predict what they may amount to.
  • Additional charges for customs clearance will be your responsibility.
  • Customs charges vary on a case by case bases. We will do our best to communicate effectively to ensure that you get your deck, playbook, and/or other goodies in the best timing.
 

When are you shipping my stuff?

Settle down, settle down, we got you.

All production and shipping times are in business days and do not include weekends or holidays.

Production time: The time required for your order to go through the printing process; this estimate is SEPARATE from the chosen SHIPPING TIME.

Shipping time: calculated during the checkout process and should be added to the production time for the most accurate estimate of delivery.

*NOTE: Any order received after 3:00 pm CST (on a given business day) or during the weekend is considered to have arrived on the following business day.

My order was damaged

during shipping 🙁

It’s a bummer when this goes down but all is not lost!  We are happy to do everything in our power to bring shipping matters into harmony with you and the postal system to correct orders; however, we assume no responsibility for items damaged in transit. 

Be sure to treat your new deck like a baby that just landed on earth because we are not liable for any items damaged during the opening of your package.

We are not responsible for damages due to accidents or negligence, although we are aware that things do happen; so, if some freak accident occurs with the postal carrier, please contact admin within 24 hours of package arrival at admin@dreamawaketarot.faith or call/text 707.633.9099 to file a damage claim.

Be sure to snap some clear photos of the package and item(s). Take a moment to file a damage claim with your mail carrier and depending on the circumstances, we will do our best to make it a win/win situation for all.

Production Time

The production times for the following items are estimates as the following products are produced by a third party.

2-4 Days 

Dream Awake Playbooks

Dream Awake Journals

7-14 Days 

Dream Awake Canvas Prints

Dream Awake Yoga Pants

Dream Awake Zipper Bags

Art Print Production

Paper Prints: 1 – 5 days

Metal Prints: 5 – 7 days

Canvas Prints: 7 – 14 days

Framed Prints: 7 – 10 days

Shipping couriers may vary depending on your location. For expedited shipping, please email admin@dreamawaketarot.faith with “fast shipping” in the subject field. 

Shit Happens

What if I need to return something?

On a very rare occasion, and we mean rare, you may want to return something and that is cool with us, just make sure that your return falls under the following guidelines:

Returns are accepted within 14 days of the date of receipt.

Must be sent back unopened, in the original packaging, without any missing parts, and in condition to be resold.

Step 1: email at admin@dreamawaketarot.faith for a return authorization and address.

Step 2: After we have received and inspected merchandise, we will send an email confirmation to communicate whether or not the return has been approved.

Step 3: If approved, please allow 2-3 weeks for your refund to appear on your bank or credit card statement.

Shipping costs are non-refundable and all costs for return shipments are your responsibility

For more explicit return details please see our refund policy

Please Remember:

Refunds will have a 10% restocking fee deducted from the return credit.

Lost or Stolen Shipments

Dream Awake Tarot is not responsible for any lost or stolen packages.  If you have certain shipping needs based on where you are having the package delivered to, please email admin@dreamawaketarot.faith as soon as you place your order, that way all accommodations you need to ensure safe delivery of your item(s) are met.

Exchanges or Replacements

Dream Awake Tarot only replaces or exchanges items that are considered defective or damaged on arrival. If you need to exchange it for the same item, start with sending an email to admin@dreamawaketarot.faith

Please Remember:

Replacements will not be sent until you’ve filed a claim with your post office/mail provider.

Image or Other Intellectual Property Use

Fuck yes! Seeing how Dream Awake Tarot touches and transforms lives is a gift and a blessing! Please honor a simple request though. Please take a moment to tag (@dreamawaketarot or #dreamawaketarot) This allows us to commune and stay connected. The impact is why the project exists in the first place. Gratitude to you for exploring yourself, digging into your mind– learning about and embracing what you find. 

Can I put images of the cards on my website?

Again, Fuck yes! Please honor this simple request though. Provide loving attribution. You can do this by providing the name of the deck in use along with a link to www.dreamawaketarot.faith in clear reference to any photos where the cards appear on your website—you are absolutely welcome to share images of the cards on your website.

If the cards appear throughout your site (in a website banner or site background, for example), you may place credit for the card images and link to www.dreamawaketarot.faith in your website footer (i.e., “Card images courtesy of Dream Awake Tarot“) or as a caption.

Can I use the images on the cards for other purposes?

Hmmm, maybe. It really depends on the subject matter. Start by getting familiar with the Image Licensing Terms. Once you are clear on the terms, please fill out this form.

 

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